FAQ

Loan Process

6 questions

Will I have a point of contact at Loan Cabin?

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Yes. We will team you up with one of our licensed mortgage loan originators. You will be able to reach one of our mortgage loan originators at anytime throughout the loan process. Below are Loan Cabin’s hours of operation:

•Monday-Friday: 8:30 AM – 7 PM CST

What do I need to do to lock my rate?

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Once you have decided to work with us and you like the interest rate and terms of the loan provided by your mortgage loan originator, advise them you would like to lock the interest rate in and we will secure your rate on a 30, 60, or 90 day lock depending on when you will close.

How quickly can I close my loan?

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Loan Cabin usually closes loans within 21-30 days. We encourage customers to provide us with all the proper documentation up front so we can make the process efficient and simple for you.

Do I need to have an escrow account?

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An escrow account is part of your total monthly mortgage payments, but go towards things like your property tax and home owners insurance. We do recommend to do this as it makes sense for your lender to make these payments for you so you do not have to worry about them. However, escrow accounts are not required on all mortgage loans. Conventional loans do not mandate you to have an escrow account unless you put less than 20 down payment on your home loan.

Can I transfer my current escrow account?

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Unfortunately No. Any escrow balance with your mortgage servicer will be refunded to you by them in 2-3 weeks time.

Is my data Secure?

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Absolutely.

Loan Cabin understands the importance of keeping clients information private and confidential. At Loan Cabin, customer service, trust, and Integrity is a high priority. As a result, we have adopted the following privacy principles:

We recognize and respect the privacy expectations of our customers as well as the need to collect and use customer information in an appropriate and responsible manner. We collect, retain and use information about individual customers as allowed by law only when we believe it to be useful to our business operations or to provide products, services and other opportunities to our customers. We seek to ensure that a customer’s financial information is accurate, current and complete. We have procedures in place to respond to requests to correct inaccurate information in a timely manner. Our employees have access to personally identifiable customer information only if they have a business reason for knowing such information. The importance of confidentiality and customer privacy is emphasized to our employees and appropriate disciplinary measures are taken to enforce employee privacy responsibilities. We maintain security standards and procedures regarding unauthorized access to customer information. We do not share personally identifiable customer information with unaffiliated third parties except as necessary to operate our business, comply with applicable laws and regulations or make available products, services and other opportunities to our customers. If we share personally identifiable customer information with an unaffiliated third party as part of our business operations, we require the third party to maintain the confidentiality of the customer information. We appreciate your business and look forward to continuing to provide you with the finest financial products and services available.